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Frequently Asked Questions

 
 
 

Payment Methods –

We accept PAYPAL as method of payment.
 

– Shipping Information

We ship world wide from our local studio in Canada! 

We process and ship orders within three business days, Monday through Friday.

Where do you ship?

NESSPA ships to all American, Canadian addresses and International!
We do not ship to P.O. boxes and APO/FPO addresses.

what is the shipping cost?

Depending on your location, shipping rates and delivery times may vary.

Canada

Standard (3-5 business days) : $8
Expedited (1-2 business days) : $15

*Free Standard Shipping on orders over $50 (Canada Only)*

USA

Standard (4-7 business days) : $12
Expedited  (2-3 business days) : $20

International

Standard (7-14 business days) : $25-50 USD* for all orders

 

*Duties are not included in the shipping rate and are the responsibility of the customer.*

Returns and Exchanges Policy –

What is your return and exchange policy?

We want you to be happy with your order!

Because each item is individually handcrafted and examined before we ship, we don't accept returns. If ever it happens that there is a defect, we're are more than happy to send you a complete new one. Please send us an email: hello@nesspa.co

All CUSTOM ORDERS and SALE ITEMS are FINAL.

Please contact us for more information.
 

– Nesspa Product Details:

Are the products imported?

Nope, most of all Nesspa product are handcrafted in Canada. Everything is individually handmade and sewed at our local studio. We get our material from Canadian manufacturers and very few hardware are imported.

Nesspa Product Care Instructions –

All Nesspa products are pre-washed. As a results of normal wear and tear, the product can be easily hand washed gently with warm soap and water, then lay flat to air-dry! 

For the kerchiefs: Machine washable in a mesh bag and if necessary, press with a warm iron.

Care instructions may also be found on the tag attached to the item.

Customer Care –

What if i'm happy (or not happy) with my purchase.

We value our customers and we'd love to hear from you! 

 Whether you want to leave your feedback or on something we can improve, please write us your thoughts.